![]() you can file a complaint online with Bank of America's feedback form. If your situation is still not resolved.You can schedule a meeting at a local branch online. ![]() There will be situations in which it is best to have a face-to-face meeting with a banker. Bank of America operates Twitter and Facebook accounts and social media representatives are available to answer your private messages. The next person you speak to may have more training or experience and will be able to resolve your case or get you a correct answer to your question. Not all customer service agents are the same. If your call to Bank of America customer support did not resolve your concerns or answer your questions, you still have options. What Can I Do If I Am Unhappy With My Call to Bank of America?Ĭustomer service phone calls don't always go the way we want them to. In some instances, it may be possible to pick up a temporary-use ATM card at a local bank branch. In cases of lost, stolen or compromised credit and debit cards, customers are generally required to wait for a replacement to come in the mail. In these cases, the best that a phone representative can do for you is to let you know the location of the nearest branch to your home or office and assist in scheduling an appointment. Some banking processes and services require you to either sign physical documents or to meet with a banker. What Can't Be Resolved by Phone With Bank of America? Calling Bank of America if you suspect fraud or identity theft is often the fastest and most effective way of regaining control of your credit cards or accounts. ![]() What Kind of Issues Can Bank of America Customer Support Resolve?īank of America customer service representatives can handle a range of issues over the phone, including questions about banking services, inquiries about charges and transactions, and to check on loans and other financial products. These experiences are understandably very distressing to victims, and many seem to feel that Bank of Representative agents are unresponsive and often lack the authority to expedite investigations, redeposit funds taken out of accounts or replaced compromised credit or debit cards. ![]() Many areas of dissatisfaction tend to revolve around issues of identity theft and fraud. While some customers are happy with the service they've received, others have had different experiences. How Do People Feel About Their Calls to Bank of America Customer Support?īecause Bank of America has so many customers, it is not surprising that there are mixed reports about the efficacy of its customer service representatives. It's also a good idea to have the ability to take notes during your call: Keep pen and paper handy or have some way to take notes on your mobile device or computer. Some automated services are available 24/7, but live help from a human being is restricted to specific hours of the day.īefore calling, make sure you have your account number or numbers handy, as well as any correspondence from Bank of America. In some cases, there may even be a dedicated line for Spanish speakers.īe sure to check the hours of availability for the customer service department that you call. TTY and TDD calling are available for those who are deaf or hard of hearing. The Bank of America website provides details on specific numbers for each division. ![]()
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